Help and FAQs

Returns & Refunds Policy — UK Customers

1. Your Legal Rights (Consumer Contracts Regulations)

As a UK consumer, you have statutory rights when buying goods online:

  • You have 14 days from the day after you receive your purchase to notify us that you wish to cancel (no reason needed).
  • You then have a further 14 days to return the goods to us once you’ve told us you’re cancelling.
  • We’ll issue a full refund (including standard delivery costs) within 14 days of receiving the returned items.


This policy is in addition to any legal rights you have under UK consumer protection law.

To be eligible for a refund or exchange, items must be:

  • Returned within the applicable return period (see section 1).
  • Unused and in original condition, suitable for resale.
  • In original packaging with all labels and parts intact.

 

Exclusions & Notes:

  • Custom-built or bespoke hydraulic assemblies (e.g., tailored hose assemblies, fitted power units) cannot be returned for a change of mind.
  • Items only eligible for return if they are faulty or misdescribed if they are made-to-order.
  • Seals or packaging which must remain sealed for safety reasons (where opened) may be excluded unless faulty.
  1. Contact us first at sales@optimizedhydraulics.co.uk for a Return Authorisation Number (RA).
  2. Include this RA number and your original invoice or order confirmation with your return.
  3. Send the item back securely to the address we provide.


Tip: For your protection, use a tracked/insured delivery method for returns — we are not responsible for items lost in transit.

Once we receive and inspect your return:

  • If approved, refunds are processed to your original payment method.
  • We will refund the item price and any standard delivery charge you paid.
  • Return postage costs are your responsibility unless the item was defective or misdescribed.


Timeframe: Refunds are issued within 14 days of us receiving the returned goods (or proof of return).

If an item is faulty, damaged during shipping, not as described, or incorrect:

  • Contact us immediately.
  • We will arrange a replacement or refund at no additional cost.
  • Return postage may be reimbursed in these cases.


Your legal rights under the Consumer Rights Act 2015 also apply for faulty goods (e.g., refunds within the first 30 days).

  •  Returns due to a change of mind must follow the statutory cooling-off rules above.
  • We may refuse returns that don’t meet these conditions.
  • This policy does not affect your legal consumer rights.

Privacy Policy

To read our full policy please go to our Privacy Policy page.

Terms and Conditions

To read our full terms please go to our Terms and Conditions page.